Speakers

Director in Customer Success Management, Kukua works to create a premium client experience for Moody’s high value accounts of the company’s first commercially viable product in the Generative AI space. She leads a high-performing team of Customer Success Managers across three regions, focused on driving maximum product adoption and shaping product evolution to fuel client success. Through strategic engagement at all levels—including senior stakeholders—the team plays a pivotal role in supporting Sales to secure product renewals and expand the product’s impact.

From account closure to renewal, the team retains full ownership and oversight of product adoption and usage—both at the user and account level. This includes proactive engagement with users and decision-makers, sharing updates on capabilities, use cases, and roadmap developments, and regularly soliciting feedback. By cultivating strong client relationships and deeply understanding workflow needs, the team ensures users derive maximum value from the product while embedding it into their daily routines. 

Key achievements at Moody's

• In 2020, Kukua was a founding member of Moody’s Black Impact Group.  

And more recently

• Managed a successful team responsible overseeing 110+ accounts, and 2,150 users with a total book value of USD$8.34M as at Dec 2025 (of which USD$5.5M accounted for the 3 regions she manages)
• In H1 2025 Kukua moderated a well-received panel during Women’s History Month at Moody’s focusing on black women's career experiences in high-pressure fields, earning positive feedback from internal and external audiences.
• In H2 Kukua presented Moody’s advancements in AI Innovation to over 100 attendees at the UK Black Business Week (UKBBW) Convention, highlighting the launch of the Research Assistant and Agentic Solutions in the GenAI space, and engaged with questions from black professionals representing diverse financial sector organizations.  She also participated in a panel at the same convention in H2 2024 entitled ‘Trailblazers in Tech: Strategies for Black Professionals to Lead and Succeed’ alongside other black leaders in UK tech.
• In 2026, Kukua and team will focus efforts on managing the migration strategy and efforts for over 2,000 high value clients of Moody’s flagship product to a newly enhanced upgrade.  
• On a personal level, she looks forward to completing 2 more half marathons (London – September 2026; Bilbao – October 2026) by the end of the year. 

As Director of Customer Success Management, Kukua plays a transformative role in shaping the client experience for Moody’s highest‑value accounts using the company’s first commercially viable Generative AI product. She leads a high‑performing, multi‑regional team of Customer Success Managers, driving exceptional product adoption, steering product evolution, and ensuring that clients consistently realize measurable value. Through strategic engagement with stakeholders across all levels—including senior leadership—Kukua and her team are instrumental in supporting Sales to secure renewals and expanding the product’s organisational footprint.

Kukua’s team maintains end‑to‑end ownership of customer adoption and usage, from initial onboarding through to renewal. Their proactive engagement—spanning capability updates, workflow-driven use case discussions, roadmap communication, and continuous feedback loops—ensures clients not only understand the product’s value but integrate it seamlessly into daily operations. Her leadership has cultivated a culture of insight-led partnership that strengthens relationships and accelerates client success.

Key Achievements

• Champion of Inclusion: Founding member of Moody’s Black Impact Group (2020), contributing to the development and visibility of one of the organisation's key Business Resource Groups.
• Strategic Leadership & Commercial Impact: Successfully led a team overseeing more than 110 accounts and 2,150 users, representing a total book of USD $8.34M as of December 2025—USD $5.5M of which falls under the three regions she manages.
• Influential Voice & Advocate: Moderated a highly acclaimed panel during Women’s History Month 2025, spotlighting the experiences of Black women in high‑pressure industries and earning strong praise from internal and external audiences.
• Industry Recognition & Thought Leadership: Presented Moody’s advancements in AI Innovation to over 100 attendees at the UK Black Business Week (UKBBW) Convention, showcasing the Research Assistant and Agentic Solutions. She also shared the stage with leading Black tech professionals at the 2024 UKBBW panel “Trailblazers in Tech,” contributing strategic insights on leadership and progression in tech.
• Forward‑Looking Innovation: Leading the 2026 migration strategy for more than 2,000 high‑value clients transitioning to Moody’s enhanced flagship platform—an initiative that will shape the next chapter of client experience and product success.

Beyond her professional achievements, Kukua embodies discipline and personal resilience. She plans to complete two additional half marathons in 2026 (London in September and Bilbao in October), exemplifying her commitment to setting ambitious goals and achieving them—both inside and outside the workplace.